ServiceNow Implementation


Request for Services

Phase-1 Basic Implementation

Assessment of client needs

  • Conduct workshops to analyze gaps and pain-points
  • Conduct workshops to define KPI metrics
  • Gather detail requirements including integration requirements, data requirements, etc.

Licenses management

  • Coordinate with SNC to manage and report licensed users

Core set up and configuration

  • Establish connectivity for LDAP
  • Customize the look and feel (logo, banner, etc)
  • Company set up, location set up, etc.

Phase-2 Development of additional features

  • Requirements gathering and analysis
  • Scrum planning
  • Create back log of work defined
  • Develop codes and modules
  • Conduct Unit testing, System testing and User Acceptance Testing
  • Implementation
  • Warranty support

Administration & Support

  • Instance production support
  • Implement major and minor enhancement
  • System upgrade support
  • Trouble shooting and bug fix

Fortune 500 financial corporation ServiceNow Phase 1 & 2

  • Conducted gap analysis and process consulting
  • Defined KPI Metrics
  • Gather business requirements and user requirements
  • Participate in solution design and detail design
  • Conducted ServiceNow core system set up
  • Conducted LDAP integration
  • Imported common/legacy data
  • Build functionality from SDLC backlog
  • Conduct system testing and UAT and provide warranty support

Eminent security corporation ITSM Phase 2

  • Leading ServiceNow development, integration and implementation using Agile methodology.
  • Developing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, etc.
  • Supporting and optimizing RGA ServiceNow instances including trouble shooting, major/minor enhancements, and bug fix;
  • Advising RGA on Best Practices in both the methodologies and the Service Now platform;
  • Providing knowledge transfer, training and mentoring to other RGA staff members;
  • Key liaison with ServiceNow on platform, product and support issues.

Typical Gestation / Time Estimates

1 Need Analysis, Sizing and Solution Design – Up to 80 – 120 Hours (Architect)

2Implementation of ServiceNow Basic – 300 to 450 – 600 Hours (Architect and Admin)

3 Development of Features – TBA (Architect and Developers)

4 Administration – Ongoing (Admin)

5 Support – Ongoing (Developers)

Typical Hourly Rates

1 Architect
Onsite $ 150 + Exepenses
Offsite / Remote – $ 125

2 Admin
Onsite – 125 Per Hour + expenses
Offsite / Remote – 90 Per Hour

3 Developers
Onsite – 115 Per Hour + expenses
Offsite / Remote – 90 Per Hour