Software and Hardware are enablers for Business Performance. Geval 6, through its time tested IT Infrastructure support service, will ensure smooth functioning of both Software and Hardware for unhindered Business Performance. Geval6’s infrastructure services provide support for a wide variety of storage and server OS and integrated software.
Geval6’s offerings in the Software Support area are
Process is the key to the success of any support services. We use one which is transparent and predictable.
Our process follows a Register - Acknowledge - Feedback - Resolve cycle.
At the center of our process is a ticketing system. Acknowledgement and Feedback are provided for transparency.
Governed by an SLA or SOW.
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Our team of experts consist of those who have “dirtied their hands" in providing software support. Essentially they are “Doctors” for “IT Infrastructure”. They can anticipate solutions based on symptoms as well as suggest preventive measures to avoid such problems in future.